Cancellation and Return Policy

Cancellation

How to Cancel Order?
If the order or the item(s) that you want to cancel have not been shipped yet or in transit, you can place a cancel request.
• To cancel your recently placed order, proceed to your Account > Orders > Order corresponding details page and place a cancel request.
• You can also write to our customer support team on [email protected] or call us on +91-9104049536 (Monday to Saturday, 11AM to 7PM).

Cancellation Cut-off Period
An order can be cancelled within 3 days from when it was placed. After that you may need to place return request.

Cancellation Refund:
In such cases, the order will be cancelled, and the money will be refunded to you within 3-5 business days after the cancellation request is duly processed by us.
In case of cancellation, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.

How will I get refunded?
For payments done through credit/debit cards or net banking, wallets or UPIs; the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 3-5 additional business days for the amount to reflect in your account.

Are there any cancellation charges?
Yes, if your order is a pre-order then, 25% cancellation charges are deducated when you cancel your order. If your order is Cash on Delivery, the deduction amount is collected in your next order. Until you pay the fees your account will be blocked from further service.


Returns, Replacements and Refunds

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If a return/replacement is accepted, Pageaters will replace or refund the invoiced rupee value for, the damaged / defective / wrong product. In either case, the additional customs amount paid by the customer to receive the product will be reimbursed to the customer in the form of a refund coupon, that can be applied to the customer’s next order with Pageaters, subject to the customer providing a copy of the customs receipt.

Which are the items that cannot be returned/exchanged?
Returns/replacements will not be accepted under the following conditions:
• If request is initiated after 7 days of order delivery
• Product is damaged due to misuse/overuse
• Serial Number is tampered with.
• Product is used or altered
• Free product provided by brand

How to place return/replacement request?
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
• To return/exchange your recently placed order, proceed to Account > Orders > Order corresponding details page and place a return/replace request.
• You can also write to our customer support team on [email protected] or call us on +91-9104049536 (Monday to Saturday, 11AM to 7PM)

Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and bar-codes intact.

Return/replacement Cut-off Period
An order can be returned/replaced within 7 days from when it was delivered.

Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?
In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
For payments done through online medium (Debit & Credit Cards, Wallets, UPIsn Net-banking), the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back.
It may take 3-5 additional business days for the amount to reflect in your account.